• This legal agreement constitutes an electronic record in accordance with the Indian Information Technology Act, 2000, and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. and the rules thereunder. It is generated by a computer system and does not require physical or digital signatures.
• This legal document is published in compliance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, and Rule 4 of the Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, of the Information Technology Act, 2000, amended through the Technology Amendment Act, 2008. These rules mandate the publication of Terms of Use and practices for accessing and using any functional application.
• The Application, known as "DriveHunt," is created and operated by Drive Hunt (referred to as “We,” “Our,” and “Us”) under the brand name “DriveHunt.”
• For the purposes of this Privacy Policy, terms such as "We," "Our," "Us" refer to the Application, while "You," "Your," "Yourself," "User" refer to natural and legal individuals using the application, competent to enter into binding contracts as per Indian laws. "Third Parties" include any application, platform, or individual other than the Users and the creator of this Application.
• To ensure uninterrupted use of the Application, We may collect and, in some circumstances, disclose information about you with your permission. This notice explains Our information collection and disclosure policies, as well as the choices You make about the way Your information is collected and used.
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) effective from May 25, 2018. Any provisions to the contrary shall be considered void and unenforceable as of that date. If you disagree with the terms and conditions of our Privacy Policy, especially regarding the collection or use of your information, please refrain from using or accessing the Site. For any questions or concerns about this Privacy Policy, please reach out to our Customer Support Desk at [Insert your email address here].
ANY CAPITALIZED WORDS USED HEREIN SHALL BE INTERPRETED ACCORDING TO THE DEFINITIONS PROVIDED UNDER THIS AGREEMENT. ADDITIONALLY, THE HEADINGS USED IN THIS DOCUMENT ARE FOR ORGANIZATIONAL PURPOSES ONLY AND SHALL NOT BE UTILIZED BY THE USER OR THE CREATORS OF THIS PRIVACY POLICY TO INTERPRET THE PROVISIONS CONTAINED HEREIN.
INFORMATION WE COLLECT
At Drivehunt, we value your privacy and are committed to protecting the personal information you share with our application. The information we collect helps us provide a safe, seamless, and personalized experience for all users. We may collect the following types of information:
- Registration Details: This includes your Name, Phone Number, Email Address, Postal Address, Driver’s License, PAN Card, Aadhar Card, and other identification details you provide when registering on the app.
- Device and Usage Data: When you access the app, we may collect your IP address, Device ID, browser type, operating system, and the URLs you visit before and after using the app. This information may also include non-registered users’ browsing activity within the app, such as pages viewed and features interacted with.
- Service and Interaction Data: We collect information to provide you with tailored services,
including:
- Enabling the booking of cabs or taxis as per your preferences.
- Providing personalized content or offers based on your interests.
- Communicating important updates related to your account and bookings.
- Ensuring high-quality customer support and service improvements.
- Complying with applicable laws and regulatory requirements.
• In certain cases, information may be shared with third-party service providers to fulfill your booking requests. Your contact details may also be used to send personalized offers or app updates, but you can opt-out at any time by using the ‘unsubscribe’ option or contacting [Insert your email address here].
• You have control over the information you provide. You may choose not to share certain data, avoid specific app features, or opt-out of non-essential communications.
• While we implement strong security measures, internet-based transactions carry inherent risks. Please follow safety practices such as keeping your account credentials confidential and reporting any suspicious activity to our customer support team immediately.
OUR USE OF YOUR INFORMATION
The information you provide helps us deliver, maintain, and enhance the Drivehunt app experience for all users.
- To provide cab booking services and other features you request.
- To maintain internal records for operational purposes.
- To improve and enhance the services offered through the app.
- To comply with applicable legal and regulatory requirements.
For more details about the nature of communications and how your data is handled, please refer to our Terms of Service. Sensitive personal information may also be collected and securely stored for internal purposes.
We may use tracking information, such as IP addresses and Device IDs, to identify users, gather broad demographic insights, and provide additional app features.
We do not sell, license, or trade your personal information. Your data is only shared with trusted third parties acting under our instructions or when legally required.
Information collected via server logs, including IP addresses and visited pages, is used to manage the app, troubleshoot issues, and improve user experience. We may also use third-party analytics and tracking tools to understand engagement and deliver personalized content or offers based on user preferences.
HOW INFORMATION IS COLLECTED
Before or at the time of collecting personal information through the Drivehunt app, we will clearly specify the purposes for which your information is being collected. If you are unsure of the purpose, you have the right to request clarification from us, and until it is provided, you are not required to disclose any personal information.
We collect and use your personal information only to fulfill the purposes communicated to you, within the scope of your consent or as required by law. Personal information is retained only as long as necessary to achieve these purposes and is collected by lawful, fair, and transparent means with your knowledge and consent.
All personal data collected is relevant to the purposes for which it is used and, to the extent necessary, is accurate, complete, and kept up-to-date.
COOKIES
A cookie is a small file containing letters and numbers that is stored on your browser or device when you use the Drivehunt app, provided you consent. By continuing to use the app, you agree to our use of cookies. Cookies help us enhance your experience by remembering preferences and improving functionality. You can configure your browser to refuse cookies or alert you when cookies are set. Please note that some features of the app may not function properly if cookies are disabled.
The types of cookies we use include:
- Strictly Necessary Cookies: These cookies are essential for the operation of the app. They allow you to log in securely, book rides, and use payment services.
- Analytical/Performance Cookies: These cookies help us understand how users navigate the app, enabling us to improve performance and ensure users can easily access the services they need.
- Functionality Cookies: These recognize returning users and allow us to personalize content, greet you by name, and remember preferences such as language or region.
- Targeting Cookies: These cookies track your activity within the app to deliver more relevant content and offers. Information collected may also be shared with trusted third parties for marketing purposes.
Please note that third parties, such as advertising networks or analytics providers, may also use cookies over which we have no control. These are usually performance or targeting cookies. You can manage or block cookies through your browser settings, but disabling essential cookies may prevent certain app features from working correctly.
GOOGLE ANALYTICS
The Drivehunt app uses Google Analytics to understand how users interact with the app and to identify areas for improvement. These cookies collect anonymous data about app usage, including the pages visited, duration of sessions, and general geographic location. No personal or business data is stored in these cookies.
Data collected by Google Analytics, including IP addresses, may be transmitted to and stored on Google servers in the United States. Google uses this information to evaluate app usage, compile reports for Drivehunt, and provide additional services related to app activity and internet usage. Google may also share this information with third parties when required by law or when these third parties process the data on Google's behalf. Google does not associate IP addresses with any other data held by Google.
By using the Drivehunt app, you consent to the processing of data by Google as described above. For more details, please refer to Google Analytics’ official documentation and privacy policy pages.
EXTERNAL LINKS ON THE APPLICATION
The Drivehunt app may include advertisements, links, or references to other apps and online resources. We do not control the content, services, or materials available on these external platforms, which are provided by third parties. By using these links, you acknowledge that Drivehunt is not responsible for the availability, accuracy, or content of external sites and resources, and we do not endorse any products, services, or materials available through them.
Drivehunt is not liable for any loss, damage, or inconvenience caused by your use of, or reliance on, external sites or resources. External third-party platforms may have their own privacy policies and practices regarding the collection, storage, and use of your personal information. We recommend reviewing their privacy policies before interacting with any external links provided through the Drivehunt app.
YOUR RIGHTS
Unless limited by law, you have the following rights regarding the personal data collected through the Drivehunt app:
- The right to request a copy of the personal data we hold about you.
- The right to request corrections to any inaccurate or outdated information.
- The right to withdraw your consent for data processing at any time.
- The right to object to the processing of your personal data.
- The right to file a complaint with a relevant supervisory authority.
- The right to be informed if your personal data is transferred to a third country or international organization.
If you have an account with the Drivehunt app, you are entitled to receive a copy of all personal data we maintain about you. You also have the right to request restrictions on how we use your data when accessing your account.
CONFIDENTIALITY
When using the Drivehunt app, you acknowledge that some information may be confidential. You agree not to disclose such information without our prior written consent. Your personal data is treated as confidential and will only be shared with third parties if required by law.
Drivehunt does not sell, share, or rent your personal information. Any emails or communications from us are solely related to the services you have requested. You can opt out of these communications at any time, giving you full control over your data.
OTHER INFORMATION COLLECTORS
This Privacy Policy applies only to information collected through the Drivehunt app. If you share your information with other parties—via the app or other online platforms—different privacy rules may apply. Third-party advertisers and service providers follow their own privacy policies. Since Drivehunt does not control these third-party practices, we recommend reviewing their privacy policies before sharing any personal information.
OUR DISCLOSURE OF YOUR INFORMATION
Drivehunt does not sell or rent your personal information. However, there are certain circumstances where information you provide may be shared:
- External Service Providers: Some optional services offered through Drivehunt may involve third-party providers. If you choose to use these services and share information with them, their use of your information is governed by their own privacy policies.
- Law and Regulatory Authorities: Drivehunt cooperates with law enforcement agencies and other authorities to comply with legal requirements, protect intellectual property, prevent fraud, or respond to other legal obligations. You authorize Drivehunt to disclose information about you when we believe it is necessary or appropriate under the law.
While we use industry-standard practices to protect your personal information, no system is completely secure. Therefore, we cannot guarantee that your information will always remain private. If any disclosure of your personally identifiable information occurs outside of normal operations, we will notify you via the email address you provided.
Information that is publicly available, or required to be disclosed under applicable law, is not considered sensitive and may be shared accordingly.
ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
After registration, you have the option to review and modify the information you provided during the registration process, excluding Email ID and mobile number. The Application will feature an option to facilitate such changes, and users can utilize this feature for modifications. Please note that if you make changes to your information, we may or may not retain a record of your previous information. We will not maintain information you have requested to be removed under certain circumstances, such as dispute resolution, problem troubleshooting, and enforcement of our terms and conditions. The removal of such prior information will be comprehensive, extending to stored 'back up' systems. If you believe that any information we are holding about you is inaccurate or incomplete, or if you wish to remove your profile to restrict others from viewing it, you are required to rectify and promptly update any such incorrect information.
SECURITY
At Drivehunt, we treat your data as a valuable asset and take its protection seriously. We employ a variety of security measures to safeguard personal information from unauthorized access, both internal and external. Our practices follow widely accepted industry standards to ensure the safety of the data you provide.
However, no security system is completely invulnerable. While we use strong encryption and adhere to strict security protocols, we cannot guarantee absolute security of our systems or ensure that information transmitted over the Internet will never be intercepted.
SEVERABILITY
Each paragraph of this Privacy Policy is separate, independent, and severable from all other paragraphs unless explicitly stated or clearly implied by context. If any paragraph is deemed invalid or unenforceable, it will not affect the remaining provisions of this Privacy Policy.
AMENDMENT
This Privacy Policy may be updated periodically. The latest version will govern our use of your information and will always be available in the Drivehunt app. Continued use of the app constitutes acceptance of any amendments to this Policy.
CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS
If you wish to withdraw your consent, or request a copy or deletion of your data from any of our services, please send an email to care@drivehunt.in. We will process your request in accordance with applicable laws and regulations.
CONTACT US
If you have any questions or concerns regarding this Privacy Policy, please contact us at care@drivehunt.in. We are committed to addressing your queries and protecting your privacy.